Shipping policy

LUSOBOX markets boxes of artisanal products (olive oil, preserves, wines, sweets). Product sheets detail the composition. Photographs are for illustrative purposes only.

SHIPPING AND LOGISTICS

1 Preparation: 

Orders are prepared by our partner SmartLo within 24 to 48 business hours.

2 Delivery zones: 

We deliver throughout the European Union (excluding outermost regions requiring specific customs).

3 Shipping fees: * Free: France, Italy, Spain, Portugal, Belgium, Germany, Netherlands, Luxembourg, and Austria.

  • Chargeable: For all other EU countries (calculated at checkout).

4 Transfer of risks: 

The transfer of risk of loss and damage occurs as soon as the Customer (or a designated third party) physically takes possession of the package.

RECEPTION AND CLAIMS

The Customer is required to check the condition of the packaging and the conformity of the products.

  • Damaged package: The Customer must refuse the package or make precise handwritten reservations on the carrier's delivery note.

  • Hidden defect or error: Any claim (internal breakage, missing product) must be notified to contact@lusobox.com within 48 hours after receipt, with mandatory photos of the package and the shipping label. After this period, no refund or replacement will be accepted.

LIABILITY

LUSOBOX is only bound by an obligation of means. Its liability cannot be engaged in case of:

  • Force majeure (transport strikes, pandemics, customs blockades).

  • Address error entered by the Customer (reshipping fees by SmartLo will then be charged to the Customer).

  • Poor storage conditions of the products by the Customer after delivery.