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Find essential information here about our Portuguese gourmet gift boxes, delivery, orders, and our corporate gifting, seminar, and onboarding solutions.
Everything you need to know about ordering a LUSOBOX gift box and extending your experience of Portugal at home.
LUSOBOX currently offers three gourmet gift boxes showcasing Portuguese craftsmanship and specialties:
Detailed contents are listed directly on the corresponding product pages.
We carefully select our products from Portuguese producers and artisans. Depending on availability, a product may exceptionally be replaced with an equivalent product, while maintaining the spirit and quality of the gift box.
When products are available individually, they are offered directly in the online shop.
Orders are placed directly on lusobox.com .
Some partners may also offer access to the shop via a QR code.
Yes. Payment is made online using the payment methods offered at checkout.
Available destinations are shown at checkout. For Zone 1 Europe, delivery is free on orders over €45 in the following countries:
For other destinations available at checkout, shipping costs are calculated based on the destination and the contents of the cart.
Delivery is free on orders over 45 € in Zone 1 Europe countries.
Below this amount, applicable shipping costs are displayed directly during checkout based on the destination.
For certain destinations, shipping costs may be calculated automatically at checkout.
Orders are generally prepared within 24 to 48 business hours before being handed over to the carrier.
The transit time then depends on the destination.
If the parcel shows visible damage at the time of delivery, we recommend reporting it to the carrier and noting any reservations where possible.
If any items are missing or damaged, contact us promptly at contact@lusobox.com by providing your order number and, if necessary, attaching photographs.
Information about ingredients and allergens is available on product pages where necessary.
If you have any questions before ordering, contact us so we can provide information about the contents of the product in question.
Some business gift boxes may include wine or other products containing alcohol.
Alcohol-free options are also available for business orders upon request.
For orders intended for consumers, the terms applicable to the right of withdrawal are set out in the general terms and conditions of sale.
In particular, perishable food products or products likely to deteriorate quickly may be excluded from the right of withdrawal in accordance with applicable rules.
To find out the exact terms that apply to your order, see the General Terms and Conditions of Sale.
Gourmet gifts designed for seminars, corporate events, and business trips in Portugal.
Our seminar packages are available for groups of at least 10 participants.
Several formats are available, depending on the stage of the trip and your objectives:
The Arrival Pack starts at €5 excluding VAT per person, for groups of at least 10 participants.
It notably includes a selection of gourmet treats and a personalized welcome gift.
Business prices decrease with higher volumes.
| Quantity | Doçura | Essencial |
|---|---|---|
| 10–49 | €37 excluding VAT | €45 excluding VAT |
| 50–99 | €35 excluding VAT | €43 excluding VAT |
| 100–249 | €32 excluding VAT | €40 excluding VAT |
| 250+ | On request | |
The Complete Pack, combining the arrival experience and the departure gift box, is available from €42 excluding VAT per person.
The final price depends in particular on the volume, contents and any customizations.
Yes. LUSOBOX can put together a customized selection of Portuguese products, with various packaging and customization options.
Custom projects are quoted based on quantities, desired products and level of customization.
Yes. Depending on the project, several elements can be customized:
The exact options will be specified in the quote.
We recommend allowing at least 4 weeks before the event date.
A faster option may sometimes be considered, with a lead time of around 10 to 15 business days, depending on stock and project complexity.
The gift boxes can be delivered directly to the hotel, estate or event venue in Portugal.
A consolidated delivery to the company headquarters can also be arranged when suitable for the project.
Our logistics partner SmartLo can handle preparation, storage, assembly, packing and shipping.
Our aim is to let you manage the project through a single point of contact.
Depending on the selected assortment and availability, we can consider options such as:
These requests should be specified when you request a quote.
Yes. A kit or sample may be offered before a business order, depending on the project.
Billing terms and any discount on the first order are specified when you submit your request.
Send your request to contact@lusobox.com with the number of participants, dates, location, desired pack type and any customizations.
Quote requests are processed within 24 business hours.
Portuguese gift boxes to thank employees, clients, and partners at the end of the year.
Available formats include:
End-of-year offers are available for orders of 10 units or more.
Yes. Depending on the project, there are two options:
Yes. A personalized card or flyer can be included in the gift box.
For large order volumes, more extensive customization options can be considered on request.
For Christmas projects, we recommend placing orders as early as October or November, particularly when customization or individual delivery is required.
For delivery before Christmas, the deadline depends on the order volume, products, and delivery method.
Yes. An alcohol-free selection can be offered, depending on the desired composition.
Premium gift boxes to thank a strategic client, support a deal closing, or celebrate a business relationship.
Yes. Individual, named deliveries can be arranged, depending on available destinations and project requirements.
Yes. An alcohol-free selection can be arranged on request to accommodate recipients’ preferences or restrictions.
Yes. The Signature Bag can be customized for certain order volumes, including orders of 200 units or more.
The exact terms are confirmed in the quote.
The recommended standard lead time is 4 weeks.
Urgent requests may sometimes be accommodated within 10 to 15 business days, depending on stock and customization.
Yes. For certain projects, buffer stock can be set aside to make it easier to send gifts in stages or meet occasional needs.
Portuguese gourmet treats to welcome new employees.
The formats currently offered include:
No. The onboarding gift sets currently offered are 100% alcohol-free.
Yes. Home delivery can be arranged for remote employees or for companies that wish to send the gift directly to the new employee.
Yes. HR documents, welcome materials, or gifts can be included, depending on volumes and logistical constraints.
Customization options are available for certain order volumes.
Yes. A sample may be offered before a first business order. Any deduction from the first order is specified when the quote is prepared.
Practical information common to our business projects.
For seminar packages, the minimum is generally 10 participants or units.
For Christmas, VIP, or onboarding projects, terms may vary depending on the format chosen and are specified in the quote.
Prices for businesses are generally quoted excluding tax (excl. tax).
VAT treatment depends in particular on the delivery country, the business customer’s status, and the conditions applicable to the transaction.
The exact tax treatment is confirmed in the quote and invoice.
Payment terms are specified in the quote.
Depending on the project, a deposit may be requested upon confirmation, with the balance payable according to the terms agreed between the parties.
Changes to the number of participants can generally be accommodated before final production.
To ensure optimal planning, we recommend confirming the final number as early as possible.
The terms applicable to a change in quantity are specified in the quote.
Cancellation terms are set out in the quote and the general terms applicable to the project.
For seminar projects, the commercial terms currently communicated provide for a refund up to 14 days before the event, subject to the terms and commitments already undertaken for the project.
Customized or specially ordered products may be subject to specific terms.
Business orders are subject to the contractual terms applicable between LUSOBOX and the client company.
They are not automatically covered by the withdrawal rights applicable to consumers.
To help us get back to you quickly, please include:
For a complete inquiry, we aim to respond within 24 business hours.
Contact LUSOBOX directly at:
We’ll guide you toward the solution best suited to your event, company, or project.
Yes. If there is a discrepancy between general information presented in this FAQ and the contractual documents applicable to your order, the Terms and Conditions of Sale, the accepted quote, and the project-specific terms take precedence in accordance with their contractual order.
Seminar in Portugal, client gift, HR onboarding, year-end or custom gift box: tell us what you need, and we’ll suggest a suitable solution.
Contact LUSOBOX
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