Frequently Asked Questions

These General Terms and Conditions of Sale (hereinafter “GTC”) are provided by the company Espinhas Audaciosas Unipessoal Lda, whose registered office is located at RUA DO PARAISO N 195 1 ESQ, 4000-377, PORTO, PORTUGAL, registered with the Portuguese Commercial Registry under number (NIPC) 519017099.

Any order placed on the website implies the Customer's full and unconditional acceptance of these General Terms and Conditions of Sale.

Unless formally accepted in writing by LUSOBOX, no special conditions may take precedence over the General Terms and Conditions of Sale.

2.1 Characteristics:
LUSOBOX sells gift boxes containing artisanal products (olive oil, preserves, wines, sweet treats). Product descriptions provide details of the contents. Photographs are for illustrative purposes only.

2.2 Allergens:
The Customer is informed that the products may contain allergens (gluten, nuts, sulfites, etc.). The Customer must consult the list of ingredients for each product before consumption. LUSOBOX shall not be held liable for allergic reactions.

2.3 Alcohol:
The sale of alcohol to minors is strictly prohibited. By placing an order, the Customer certifies that they are of legal age.

The ordering process via QR code or direct link includes:

  • Selection of the gift box.
  • Entry of delivery information (details required: door code, floor, telephone number).
  • Selection of the payment method.
  • Validation of the “Cart” after acceptance of the General Terms and Conditions of Sale.
  • Confirmation by email (please check your spam folder).

LUSOBOX reserves the right to cancel any order in the event of an existing payment dispute.

4.1 Prices:
Prices are stated in euros (€).

4.2 Intra-Community VAT (OSS):
In accordance with European Union rules, the VAT applied is that of the country of final destination.

4.3 Payment:
Payment is due immediately. Banking details are encrypted using the SSL protocol and never pass through LUSOBOX's servers.

5.1 Preparation:
Orders are prepared by our partner SmartLo within 24 to 48 business hours.

5.2 Delivery areas:
We deliver throughout the European Union (excluding outermost regions requiring specific customs procedures).

5.3 Shipping costs:

  • Free for purchases of €45 or more: France, Spain, Portugal, Belgium, Germany, the Netherlands, Luxembourg and Austria.
  • €7.90 for any order under €45: France, Spain, Portugal, Belgium, Germany, the Netherlands, Luxembourg and Austria.
  • €18.00: Ireland.
  • Coming soon: For all other EU countries.

5.4 Transfer of risks:
The transfer of the risks of loss and damage takes place as soon as the Customer (or a designated third party) physically takes possession of the parcel.

The Customer must check the condition of the packaging and the conformity of the products.

  • Damaged parcel: The Customer must refuse the parcel or make precise handwritten reservations on the carrier's delivery note.
  • Hidden defect or error: Any claim (internal breakage, missing product) must be reported to contact@lusobox.com within 48 hours of receipt, with mandatory photos of the parcel and shipping label. After this deadline, no refund or replacement will be accepted.

In accordance with Article 16 of Directive 2011/83/EU:

  • Dry Products (non-perishable): The Customer has 14 days to return the product at their own expense in the original sealed packaging.
  • Perishable Products: The right of withdrawal is excluded for fresh foodstuffs or products with a short expiry date (e.g. cheeses, cured meats in vacuum packaging) for health and safety reasons. No returns will be accepted for these items.

LUSOBOX is only subject to an obligation of means. It shall not be held liable in the event of:

  • Force majeure (transport strikes, pandemics, customs blockages).
  • An address entry error by the Customer (SmartLo's reshipping fees will then be charged to the Customer).
  • Poor storage conditions for the products by the Customer after delivery.

LUSOBOX collects data to process orders.

  • Essential sharing: Your data (name, address, telephone number) is shared with SmartLo and partner carriers solely for delivery purposes.
  • Rights: You have the right to request the deletion of your data by contacting the registered office.

These General Terms and Conditions are governed by Portuguese Law. In the event of a dispute that cannot be resolved amicably, the courts of the jurisdiction where LUSOBOX has its registered office shall have exclusive jurisdiction.

The Customer may also lodge a complaint on the European Online Dispute Resolution (ODR) platform.