Frequently Asked Questions

ARTICLE 1 – PRESENTATION AND BINDING EFFECT +

These General Terms and Conditions of Sale (hereinafter “Terms and Conditions”) are offered by the company Espinhas Audaciosas Unipessoal Lda, whose registered office is located at RUA DO PARAISO N 195 1 ESQ, 4000-377, PORTO, PORTUGAL, registered in the Portuguese commercial registry under number (NIPC) 519017099.

Any order placed on the site implies full and unconditional acceptance by the Customer of these Terms and Conditions.

No special condition may override the Terms and Conditions except with formal written acceptance from LUSOBOX.

ARTICLE 2 – PRODUCTS AND FOOD SAFETY +

2.1 Characteristics:
LUSOBOX sells boxes of artisanal products (olive oil, preserves, wines, sweets). Product sheets detail the composition. Photographs are for illustrative purposes only.

2.2 Allergens:
The Customer is informed that products may contain allergens (gluten, nuts, sulfites, etc.). It is the Customer’s responsibility to check the ingredient list on each product before consumption. LUSOBOX cannot be held responsible for allergic reactions.

2.3 Alcohol:
The sale of alcohol is strictly prohibited to minors. By confirming the order, the Customer certifies they are of legal age.

ARTICLE 3 – ORDER AND CONTRACT FORMATION +

The ordering process via QR Code or direct link includes:

Selection of the box.
Entry of delivery information (Required details: door code, floor, phone).
Choice of payment method.
“Cart” validation after acceptance of the Terms and Conditions.
Email confirmation (check your spam folder).

LUSOBOX reserves the right to cancel any order in case of existing payment disputes.

ARTICLE 4 – FINANCIAL TERMS AND EUROPEAN VAT +

4.1 Prices:
Prices are indicated in Euros (€).

4.2 Intra-Community VAT (OSS):
In accordance with European Union rules, VAT applied is that of the final destination country.

4.3 Payment:
Payment is due immediately. Bank details are encrypted via SSL protocol and never pass through LUSOBOX servers.

ARTICLE 5 – SHIPPING AND LOGISTICS (SMARTLO) +

5.1 Preparation:
Orders are prepared by our partner SmartLo within 24 to 48 business hours.

5.2 Delivery areas:
We deliver throughout the European Union (excluding outermost regions requiring specific customs).

5.3 Shipping fees:

Free: France, Italy, Spain, Belgium, Germany, Netherlands, Austria.
Charged: For all other EU countries (calculated at checkout).

5.4 Transfer of risks:
The transfer of risk of loss and damage occurs as soon as the Customer (or a designated third party) physically takes possession of the package.

ARTICLE 6 – RECEIPT AND CLAIMS (THE 48-HOUR RULE) +

The Customer is required to check the condition of the packaging and the conformity of the products.

Damaged package: The Customer must refuse the package or make precise handwritten reservations on the carrier's delivery note.
Hidden defect or error: Any claim (internal breakage, missing product) must be notified to contact@lusobox.com within 48 hours after receipt, with mandatory photos of the package and shipping label. After this period, no refund or replacement will be accepted.

ARTICLE 7 – RIGHT OF WITHDRAWAL (LEGAL FRAMEWORK) +

In accordance with Article 16 of Directive 2011/83/EU:

Dry Products (non-perishable): The Customer has 14 days to return the product at their own expense in the original sealed packaging.
Perishable Products: The right of withdrawal is excluded for fresh food or products with a short expiration date (e.g., vacuum-packed cheeses, cold cuts) for health safety reasons. No returns will be accepted for these items.

ARTICLE 8 – LIABILITY +

LUSOBOX is only bound by an obligation of means. Its liability cannot be engaged in case of:

Force majeure (transport strikes, pandemics, customs blockages).
Incorrect address entered by the Customer (reshipping fees by SmartLo will then be charged to the Customer).
Poor product storage conditions by the Customer after delivery.

ARTICLE 9 – PERSONAL DATA (GDPR) +

LUSOBOX collects data for order processing.

Essential sharing: Your data (name, address, phone) is transmitted to SmartLo and partner carriers only for delivery purposes.
Rights: You have the right to delete your data upon simple request to the address of the registered office.

ARTICLE 10 – APPLICABLE LAW AND DISPUTES +

These Terms and Conditions are subject to Portuguese Law. In case of a dispute not resolved amicably, the courts of the jurisdiction of LUSOBOX's registered office shall have exclusive competence.

The Customer also has the option to file a complaint on the European platform for Online Dispute Resolution (ODR).