GENERAL TERMS AND CONDITIONS OF SALE (GTC) - Lusobox

 

Last updated: May 26, 2026

ARTICLE 1 – PRESENTATION AND BINDING EFFECT

These General Terms and Conditions of Sale (hereinafter "GTC") are offered by the company Espinhas Audaciosas Unipessoal Lda, whose registered office is located at RUA DO PARAISO N 195 1 ESQ, 4000-377, PORTO, PORTUGAL, registered in the Portuguese commercial register under number (NIPC) 519017099.

Any order placed on the site implies the Customer's full and unconditional acceptance of these GTC.

No special condition can, except with formal and written acceptance from LUSOBOX, override the GTC.

ARTICLE 2 – PRODUCTS AND FOOD SAFETY

2.1 Characteristics:

LUSOBOX sells boxes of artisanal products (olive oil, preserves, wines, sweets). The product sheets detail the composition. The photographs are for illustrative purposes only.

2.2 Allergens:

In accordance with Regulation (EU) No 1169/2011 on consumer information about food, LUSOBOX informs the Customer that the marketed products may contain or have been produced in facilities handling the following allergens: gluten, fish, crustaceans, mollusks, sulfites, nuts, celery, mustard, sesame, soy, milk and dairy products, eggs, lupin.

The complete list of ingredients and allergens for each product is available on the individual packaging. It is the Customer's responsibility to consult this information before any consumption, especially in case of known allergy or intolerance.

In case of doubt, the Customer is invited to contact LUSOBOX before placing an order at the address: contact@lusobox.com.

LUSOBOX cannot be held responsible for allergic reactions resulting from consumption without knowledge of the information on the packaging.

2.3 Alcohol:

The sale of alcohol is strictly prohibited to minors.

By confirming their order, the Customer certifies that they are of legal age.

ARTICLE 3 – ORDER AND CONTRACT FORMATION

The ordering process via QR Code or direct link includes:

  1. Selection of the box with the option to add additional products.

  2. Entry of delivery information (Required details: door code, floor, phone).

  3. Choice of payment method.

  4. Cart validation after acceptance of the Terms and Conditions.

  5. Email confirmation (check your spam folder).

LUSOBOX reserves the right to cancel any order in case of existing payment dispute.

ARTICLE 4 – FINANCIAL CONDITIONS AND EUROPEAN VAT

4.1 Prices:

Prices are indicated in Euros (€).

4.2 Intra-Community VAT (OSS):

In accordance with European Union rules, VAT applied is that of the final destination country.

4.3 Payment:

Payment is due immediately. Bank data is encrypted via SSL protocol and never passes through LUSOBOX servers.

ARTICLE 5 – SHIPPING AND LOGISTICS

5.1 Preparation:

Orders are prepared by our partner SmartLo within 24 to 48 business hours.

5.2 Delivery zones:

We deliver throughout the European Union (excluding outermost regions requiring specific customs).

5.3 Shipping costs: * Free: France, Spain, Portugal, Belgium, Germany, Netherlands, Luxembourg, and Austria.

  • Paid: Available soon - For all other EU countries (calculated at checkout). 

5.4 Transfer of risks:

The transfer of risk of loss and damage occurs as soon as the Customer (or a designated third party) physically takes possession of the package.

ARTICLE 6 – RECEIPT AND CLAIMS

The Customer is required to check the condition of the packaging and the conformity of the products.

  • Damaged package: The Customer must refuse the package or make precise handwritten reservations on the carrier's delivery note.

  • Hidden defect or error: Any claim (internal breakage, missing product) must be notified to contact@lusobox.com within a preferred period of 48 hours to facilitate processing, without prejudice to the consumer's legal rights, after receipt, with mandatory photos of the package and shipping label. After this period, no refund or replacement will be accepted.

ARTICLE 7 – RIGHT OF WITHDRAWAL 

In accordance with Article 16 of Directive 2011/83/EU:

  • Dry Products (non-perishable): The Customer has 14 days to return the product at their own expense in the sealed original packaging.

  • Perishable Products: The right of withdrawal is excluded for fresh foodstuffs or those with a short expiration date (e.g., cheeses, vacuum-packed cold cuts) for health safety reasons. No returns will be accepted for these items.

ARTICLE 8 – LIABILITY

LUSOBOX commits to making every effort to ensure proper order fulfillment and the quality of delivered products.

In accordance with applicable legal provisions, LUSOBOX is responsible for product non-conformity under Directive 2019/771/EU, as well as hidden defects under Portuguese law. These legal guarantees apply regardless of any specific conditions set forth herein.

However, LUSOBOX's liability cannot be engaged in the following cases:

— Force majeure under Portuguese law: transport strikes, natural disasters, pandemics, administrative decisions, or customs blockages beyond our control;

— Delivery address error entered by the Customer: any reshipping costs charged by our logistics partner Smartlo will be passed on to the Customer;

— Poor storage conditions after delivery: LUSOBOX cannot be held responsible for product deterioration resulting from improper storage by the Customer.

In any case, LUSOBOX's liability is limited to the amount of the concerned order, except for damage caused intentionally or by gross negligence.

ARTICLE 9 – PERSONAL DATA (GDPR)

LUSOBOX collects data for order processing.

  • Essential sharing: Your data (name, address, phone) is transmitted to SmartLo and partner carriers only for delivery purposes.

  • Rights: You have the right to delete your data upon simple request to the address of the registered office.

ARTICLE 10 – APPLICABLE LAW AND DISPUTES

These Terms and Conditions are subject to Portuguese Law. In case of a dispute not resolved amicably, the courts of the jurisdiction of LUSOBOX's registered office shall have exclusive jurisdiction. The Customer also has the option to file a complaint on the European Online Dispute Resolution platform (ODR).