GENERAL TERMS AND CONDITIONS OF SALE (GTCS) - Lusobox

Last updated: 10/08/2026

ARTICLE 1 – PRESENTATION AND ENFORCEABILITY

These General Terms and Conditions of Sale (hereinafter the “T&Cs”) are offered by Espinhas Audaciosas Unipessoal Lda, whose registered office is located at RUA DO PARAISO N 195 1 ESQ, 4000-377, PORTO, PORTUGAL, registered with the Portuguese Commercial Registry under number (NIPC) 519017099.

Any order placed on the website implies the Customer’s full and unreserved acceptance of these T&Cs.

No special condition may prevail over the T&Cs unless formally accepted in writing by LUSOBOX.

ARTICLE 2 – PRODUCTS AND FOOD SAFETY

2.1 Characteristics:

LUSOBOX sells gift boxes containing artisanal products (olive oil, preserves, wines, sweets). Product sheets detail their composition. Photographs are for illustrative purposes only.

2.2 Allergens:

In accordance with Regulation (EU) No. 1169/2011 on the provision of food information to consumers, LUSOBOX informs the Customer that the products marketed may contain or have been manufactured in facilities handling the following allergens: gluten, fish, crustaceans, molluscs, sulphites, tree nuts, celery, mustard, sesame, soy, milk and dairy products, eggs, lupin.

The complete list of ingredients and allergens for each product is available on the individual packaging. The Customer is responsible for consulting this information before consuming any product, particularly in the event of a known allergy or intolerance.

In case of doubt, the Customer is invited to contact LUSOBOX before placing an order at: contact@lusobox.com.

LUSOBOX cannot be held liable for allergic reactions resulting from consumption without regard to the information provided on the packaging.

2.3 Alcohol:

The sale of alcohol to minors is strictly prohibited.

By validating their order, the Customer certifies that they are of legal age.

ARTICLE 3 – ORDERING AND CONTRACT FORMATION

The ordering process via QR Code or direct link includes:

LUSOBOX reserves the right to cancel any order in the event of an existing payment dispute.

ARTICLE 4 – FINANCIAL CONDITIONS AND EUROPEAN VAT

4.1 Prices:

Prices are stated in euros (€).

4.2 Intra-Community VAT (OSS):

In accordance with European Union rules, the applicable VAT is that of the country of final destination.

4.3 Payment:

Payment is due immediately. Banking data is encrypted via the SSL protocol and never passes through LUSOBOX’s servers.

ARTICLE 5 – CONDITIONS APPLICABLE TO BUSINESS CUSTOMERS (B2B)

5.1 Scope:

The provisions of this article apply exclusively to orders placed by legal entities or professionals (hereinafter referred to as the “Business Customer”) in the course of their business activities, particularly for seminars, corporate events, or business gifts.

5.2 Quotations and Contract Formation:

Every B2B order is subject to a prior quotation prepared by LUSOBOX at the request of the Business Customer via the contact form or at contact@lusobox.com. The contract is formed upon receipt of the signed purchase order and payment of the agreed deposit.

5.3 Prices and Intra-Community VAT:

Prices for B2B orders are stated excluding taxes (excl. VAT). For Business Customers established in a European Union Member State other than Portugal and holding a valid intra-Community VAT number, delivery is exempt from VAT pursuant to Article 14 of the RITI (Regime do IVA nas Transações Intracomunitárias). The Business Customer must provide their valid intra-Community VAT number when placing the order. Otherwise, the applicable Portuguese VAT will be charged.

5.4 Payment Terms:

Unless otherwise agreed in writing, B2B orders are subject to the following conditions:

• 50% deposit upon order confirmation
• 50% balance before shipment

Payment is made by bank transfer or bank card. Any late payment will result in the application of late-payment interest at the applicable Portuguese statutory rate, as well as a fixed €40 debt-recovery fee in accordance with Directive 2011/7/EU.

5.5 Delivery:

For B2B orders (Departure Pack and Complete Pack), delivery is made as a group shipment to the registered office or professional address designated by the Business Customer. Delivery times are agreed upon when the quotation is prepared and depend on the order volume and the personalization options selected.

5.6 Customization:

The customization options (welcome flyer, bespoke packaging, rigid magnetic box, product customization) are subject to a specific agreement in the quote. Any approval of artwork by the Professional Customer is final and makes the Customer responsible for the approved content.

5.7 Right of withdrawal:

In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to contracts concluded between professionals. Confirmed B2B orders cannot be canceled or modified without LUSOBOX's written consent.

5.8 Professional data:

For B2B orders, LUSOBOX collects and processes the Customer's professional data (company name, VAT number, registered office address, contact details). This data is processed on the legal basis of contract performance and retained for the statutory period applicable to accounting documents (10 years).

ARTICLE 6 – SHIPPING AND LOGISTICS

6.1 Preparation: 

Orders are prepared by our partner SmartLo within 24 to 48 business hours.

6.2 Delivery areas: 

We deliver throughout the European Union (excluding outermost regions requiring specific customs procedures).

6.3 Shipping costs:

• Free on purchases of €45 or more: France, Spain, Portugal, Belgium, Germany, the Netherlands, Luxembourg, and Austria.
• €7.90 for any order under €45: France, Spain, Portugal, Belgium, Germany, the Netherlands, Luxembourg, and Austria.
• €18.00: Ireland.
• Coming soon: For all other EU countries.

6.4 Transfer of risks: 

The risk of loss and damage transfers as soon as the Customer (or a designated third party) physically takes possession of the parcel.

ARTICLE 7 – DELIVERY AND CLAIMS

The Customer is required to check the condition of the packaging and the conformity of the products.

ARTICLE 8 – RIGHT OF WITHDRAWAL 

In accordance with Article 16 of Directive 2011/83/EU:

ARTICLE 9 – LIABILITY

LUSOBOX undertakes to take all necessary measures to ensure the proper fulfillment of orders and the quality of the products delivered.

In accordance with the applicable legal provisions, LUSOBOX is liable for products' lack of conformity within the meaning of Directive 2019/771/EU, as well as for hidden defects under Portuguese law. These statutory warranties apply regardless of any specific condition set out herein.

However, LUSOBOX shall not be held liable in the following cases:

— Force majeure within the meaning of Portuguese law: transport strikes, natural disasters, pandemics, administrative decisions, or customs blockages beyond our control;

— Delivery address entered incorrectly by the Customer: any reshipping costs, as charged by our logistics partner Smartlo, will be passed on to the Customer;

— Improper storage conditions after delivery: LUSOBOX cannot be held liable for any deterioration of the products resulting from improper storage by the Customer.

In any event, LUSOBOX's liability is limited to the amount of the relevant order, except in cases of damage caused intentionally or through gross negligence.

ARTICLE 10 – PERSONAL DATA (GDPR)

LUSOBOX collects data for order processing.

ARTICLE 11 – APPLICABLE LAW AND DISPUTES

These General Terms and Conditions are governed by Portuguese law. In the event of a dispute that cannot be resolved amicably, the courts with jurisdiction over LUSOBOX's registered office shall have exclusive jurisdiction. The Customer may also file a complaint through the European Online Dispute Resolution (ODR) platform.